Refund Policy

1. Who and what this policy covers

This policy is provided by Shenzhen Chengsi Technology Co., Ltd., trading as ByteApps Studio. It applies to all our apps and paid Services, including DeskWidgets, Desktop Organizer, Desktop for Gmail +Google Apps, and future apps. Your purchase receipt identifies whether you paid through Paddle, Apple, or another store.

The 30-day guarantee below applies to payments processed through Paddle. Purchases billed through the App Store follow the Apple process in section 6. Mandatory consumer rights apply in every case.

2. Our 30-day money-back guarantee

If you are not satisfied with a purchase billed through Paddle, request a refund within 30 calendar days of the relevant payment date and we will arrange a full refund of that payment. This covers one-time purchases, the first payment for a subscription, and each subscription renewal payment.

You do not need to prove a technical defect. Downloading, activating, or using the app does not remove this guarantee, and trying troubleshooting steps is not a condition of receiving it. The deadline is based on when you submit your request, not when we finish handling it.

After 30 days, contact us if a product was not delivered, does not work as described, or you believe a charge was duplicated or unauthorised. We will review the issue and provide any remedy required by applicable law or the payment provider's rules.

3. How to request a refund

Email support@byteapps.studio with the subject "Refund request". To help us locate the payment, include:

• The app or product name.
• The email address used for the purchase.
• Your order or transaction reference, if available, and the payment date.

A reason is optional. If you cannot find your receipt or order reference, contact us with the details you have and we will help. Please do not send passwords or full payment-card details.

You may also request a refund directly through Paddle buyer support or the support link in your Paddle receipt. Paddle is the Merchant of Record for payments made through its checkout and processes the refund. Tell Paddle that your purchase is covered by ByteApps Studio's 30-day guarantee.

We aim to respond to refund requests within two business days. If you need to follow up, reply to the same email or contact Paddle directly.

4. Refund processing and paid access

Refunds are returned through Paddle to the original payment method where possible. Paddle's published policy provides for processing eligible refunds within 14 days of approval, with separate timing for statutory withdrawals. Your bank or payment provider may need additional time to display the credit. See Paddle's Refund Policy for details.

When a payment is refunded, the license or paid access associated with that payment ends. If the refund is for a subscription, we will also arrange cancellation of future renewals for that subscription. A refund does not give us ownership of or delete your personal files.

5. Subscription cancellation

You can cancel a Paddle subscription using the "Manage subscription" link in your purchase email or by contacting Paddle buyer support. You may also email support@byteapps.studio for assistance.

Cancellation prevents future billing and normally leaves paid access available until the current billing period ends. It does not automatically refund previous payments. To receive a refund under the guarantee, request it within 30 days of the payment you want refunded. Uninstalling an app does not cancel its subscription.

6. App Store purchases

If Apple billed your purchase, request a refund at reportaproblem.apple.com. Apple decides eligibility and processes those refunds under its terms and applicable consumer law. ByteApps Studio and Paddle cannot issue refunds for payments collected by Apple.

Manage App Store subscriptions in your Apple Account subscription settings. Our 30-day Paddle guarantee does not apply to App Store payments. You can still email support@byteapps.studio for help identifying your purchase channel or resolving an app issue.

7. Your consumer rights

This guarantee is additional to any statutory withdrawal, refund, or other consumer rights you have. Nothing in this policy limits rights relating to faulty, misdescribed, or undelivered products. Where applicable law or a payment provider gives you greater protection, that protection applies.

Paddle purchases are also covered by Paddle's Buyer Terms and Paddle's Refund Policy. Our 30-day guarantee provides additional protection for our products and is not intended to reduce those rights.

8. Changes and contact

The policy in effect when you make a payment applies to that payment. We may update this page for future purchases, but will not retroactively remove an existing refund entitlement.

For refunds, billing assistance, or product support for any ByteApps Studio app:
Shenzhen Chengsi Technology Co., Ltd.
Email: support@byteapps.studio